If You Have a Complaint

When you have a problem with your electric, natural gas or telephone service, it can be time consuming and frustrating.

The Kansas Corporation Commission wants to help you with the complaint to correct the problem as soon as possible.

• If you have a question or complaint about your utility service, the Kansas Corporation Commission can help.
• The KCC has jurisdiction over all local telephone, natural gas, and investor owned electric service providers.

Check which utilities the KCC regulates and review your rights as a consumer.

Before You Contact the KCC:

First, call your utility company. The number is listed on your bill. Provide the company with all the facts. The company should investigate and let you know what action it plans to take about your concern.

Then, if you do not hear from the company within a reasonable time, or if you are not satisfied with the company’s plan, you can file a complaint with the KCC.

Filing a complaint with the KCC