Filing a Complaint with the KCC

Informal complaints may be made by phone or in writing. No special form is needed, but statements should include all the facts.

Call the Consumer Helpline between 8:00 am to 5:00 pm at
785.271.3140 (Topeka) or 1.800.662.0027 or

Send an email to or

Mail a written complaint addressed to

The complaint should include:

• Your name as the customer of record
• Mailing address or service address
• Home and work phone numbers
• Name of the utility
• Your account number
• The facts about what the utility did or did not do. Include dates, times, location and persons involved
• The resolution you expect
• Signature and date

Contact us

If you have a complaint or inquiry, here’s how to reach us:

Questions/Informal Complaints

Write: