For more information contact: Linda Berry, KCC Public Affairs Director (785) 271-3269
February 6, 2020
KCC supports expansion of federal Truth-in-Billing rules to protect consumers
Topeka – The Kansas Corporation Commission has authorized its staff to file comments with the Federal Communications Commission (FCC) supporting a proposal to expand Truth-in-Billing rules to internet phone providers. The rules, already apply to wireless and landline customers.
The Commission supports modernizing and strengthening the rules to ensure all consumers have the basic information to make informed choices regarding their communications services. A report released by the FCC last year showed increases in both residential and business use of Internet phone service, also known as interconnected Voice over Internet Protocol or VoIP.
The KCC does not have regulatory authority over internet services, therefore expanding the current rules at the federal level is critical in order to provide VoIP customers important protections. The Truth-in-Billing rules require service providers to separate line item fees on consumer bills, clearly identifying government–mandated fees from fees a service provider uses to cover its own costs. This disclosure allows consumers to make an informed choice based on all charges and review anything beyond the price paid for service.
The FCC is taking public comments on the proposed rule change through February 12.