For more information contact: Linda Berry, (785) 271-3269
March 29, 2018
Cold Weather Rule to End March 31
Topeka - The Kansas Cold Weather Rule ends on Saturday, March 31. That means Kansans who are behind on electric and natural gas utility bills will be subject to disconnection of service unless they contact their utility company to make payment arrangements.
The Cold Weather Rule is in effect from November 1 through March 31 each year. It provides protection from disconnection to residential customers serviced by utilities under the Kansas Corporation Commission's (KCC) jurisdiction. That protection ends on Saturday. Failure to make arrangements or failure to adhere to an already established payment plan could result in service disconnection. Reconnection may require payment in full.
The Cold Weather Rule requires regulated utilities to set up 12-month payment plans for customers who cannot afford to pay their full bill. As part of this arrangement, the customer must make an initial payment of 1/12 of the overdue amount, 1/12 of the bill for current service, the full amount of any disconnection or reconnection fees, plus any applicable deposit owed to the utility. The balance is billed in equal payments over the next 11 months in addition to the regular monthly bill.
The KCC adopted the Cold Weather Rule to protect customers during cold winter weather by providing a reasonable and organized method of paying past due and current bills. For a complete list of utilities regulated by the KCC visit: http://www.kcc.ks.gov/about-us/jurisdiction
More information about the Cold Weather Rule is available at: http://www.kcc.ks.gov/consumer-information/cold-weather-rule. Kansans may also contact their local utility company or the KCC's Office of Public Affairs and Consumer Protection at (800) 662-0027.