Important Notices related to COVID-19, the Governor’s
Emergency Declaration and subsequent Commission actions.

  • Public access to KCC offices in Topeka, Wichita, Chanute, Hays and Dodge City are currently by appointment only to mitigate the spread of COVID-19.  Click on "Contact Us" in the menu bar above to find contact information for KCC Divisions. A live audio broadcast of Commission Business Meetings can be accessed from the KCC website at:

  • On December 15, 2020, the Commission extended an order that requires all utilities under its jurisdiction to offer 12-month payment plans and waive late fees through the official end of the pandemic to help residential and small business customers avoid disconnection. The original order, issued May 21, 2020, had been set to expire on December 31. 

  • Utility customers - The Commission's order suspending disconnections expired on May 31. Utilities may resume collection activities.  If you are behind on payments, call your utility to set up a payment plan. For information on assistance programs in your area, click here. If you have questions or need assistance in resolving a utility issue, please contact the Commission’s Office of Public Affairs and Consumer Protection at (800) 662-0027 or (785) 271-3140.

  • On May 14, the Commission lifted its earlier order suspending all dockets, filings and regulatory deadlines, now that Governor Kelly’s Stay at Home restrictions have been lifted. Refer to today's order for complete details,  A Special Order was issued on April 23 stating the previous Commission emergency order does not apply to Conservation matters.

  • On April 23, the Commission sent a letter to the Kansas congressional delegation asking that Congress not impose prescriptive federal mandates on state regulated utilities in response to COVID-19. The letter states "“a one-size-fits-all approach could severely restrict or eliminate the ability of state commissions and utilities to work with customers on acceptable payment plans." 

  • The Commission has issued an order temporarily waiving notary requirements on pleadings and regulatory documents.

  • The KCC Transportation Safety Education Seminars were initially suspended to maintain social distancing and help prevent the spread of the COVID-19 virus. On October 22, the Commission issued an order allowing the safety seminars to resume virtually. Click here for more information.

  • View all Transportation (Motor Carrier) Emergency Orders and Declarations related to COVID-19 and severe winter weather here.

  • Keep Americans Connected - More than 700 broadband and telephone service providers have pledged to suspend disconnections and waive late fees thru June 30 to help those affected by COVID-19. Click here to see a list of  participating companies.

  • On May 19, the KCC voted to contact the FCC and ask that  telecommunication companies provide customers with reasonable payment plans to maintain service after the Keep Americans Connected pledge expires on June 30. View the order here.

  • The KCC has extended the deadlines for the Lifeline program's recertification and reverfication rules until February 28, 2021. This will allow recently unemployed individuals to apply for the program by submitting an official document, including notice of unemployment benefits to confirm their income-based eligibility for Lifeline support. The order is based on FCC's deadline extension. Find out more about Lifeline.
  •  The FCC has launched a webpage to alert consumers about COVID-19 scam phone calls and texts.

  • Be cautious in dealing with emails that claim to contain important information about COVID-19. Malware and phishing scams are already circulating. It is best to rely on trusted sites like the CDC, NIH, KDHE, and Be especially careful not to click on links provided in emails. If the information is in an email, it can be found on a trusted site (listed above) without the risk.


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