Important Notices related to COVID-19, the Governor’s
Emergency Declaration and subsequent Commission actions.

  • On December 15, 2020, the Commission extended an order that requires all utilities under its jurisdiction to offer 12-month payment plans and waive late fees through the official end of the pandemic to help residential and small business customers avoid disconnection. 

  • Utility customers - The Commission's order suspending disconnections expired on May 31, 2020. Utilities may resume collection activities.  If you are behind on payments, call your utility to set up a payment plan. For information on assistance programs in your area, click here. If you have questions or need assistance in resolving a utility issue, please contact the Commission’s Office of Public Affairs and Consumer Protection at (800) 662-0027 or (785) 271-3140.

  • The KCC Transportation Safety Education Seminars were initially suspended to maintain social distancing and help prevent the spread of the COVID-19 virus. On October 22, 2020, the Commission issued an order allowing the safety seminars to resume virtually. Click here for more information.

  • View all Transportation (Motor Carrier) Emergency Orders and Declarations related to COVID-19 and severe winter weather here.

  • The KCC has extended the deadlines for the Kansas Lifeline program's recertification and reverification rules for subscribers living on Tribal Lands until September 30, 2022. This will allow recently unemployed individuals to apply for the program by submitting an official document, including notice of unemployment benefits to confirm their income-based eligibility for Lifeline support. The order is based on FCC's deadline extension pertaining to the Federal program. Find out more about Lifeline.

  •  The FCC has launched a webpage to alert consumers about COVID-19 scam phone calls and texts.

  • Be cautious in dealing with emails that claim to contain important information about COVID-19. Malware and phishing scams are already circulating. It is best to rely on trusted sites like the CDC, NIH, KDHE, and Be especially careful not to click on links provided in emails. If the information is in an email, it can be found on a trusted site (listed above) without the risk.


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