Important Notices related to COVID-19, the Governor’s Emergency Declaration and subsequent Commission actions.
All KCC offices are currently closed to the public to mitigate the spread of COVID-19. During this time, KCC staff is working to ensure agency business continues. Click on "Contact Us" in the menu bar above to find contact information for KCC Divisions. With most employees working remotely, responses may be delayed.
All KCC offices in Topeka, Wichita, Chanute, Dodge City and Hays are closed to the public. A live audio broadcast of Commission Business Meetings can be accessed from the KCC website at: https://kcc.ks.gov/kcc-hearings-audio-stream.
Per Commissionorder all utilities under the jurisdiction of the KCC must suspend disconnections due to nonpayment until May 31. The Commission also encourages those utilities not under its jurisdiction to enact similar practices.If you have questions or need assistance, please contact the Commission’s Office of Public Affairs and Consumer Protection at (800) 662-0027 or (785) 271-3140.
On May 21, the Commission approved an order requiring all utilities under its jurisdiction to offer 12-month payment plans and waive late fees through the end of the year to help residential and small business customers avoid disconnection.
Utility customers - Collection activities could begin on June 1. If you are behind on payments, call your utility to set up a payment plan. Also be aware that enrollments in the Low Income Energy Assistance Program (LIEAP) are being accepted until May 29. Click here for more information.
On May 14, the Commission lifted its earlier order suspending all dockets, filings and regulatory deadlines,now that Governor Kelly’s Stay at Home restrictions have been lifted. Refer to today's order for complete details, ASpecial Orderwas issued on April 23 stating the previous Commission emergency order does not apply to Conservation matters.
On April 23, the Commission sent a letter to the Kansas congressional delegation asking that Congress not impose prescriptive federal mandates on state regulated utilities in response to COVID-19. The letter states "“a one-size-fits-all approach could severely restrict or eliminate the ability of state commissions and utilities to work with customers on acceptable payment plans."
The Commission has issued an order temporarily waiving notary requirements on pleadings and regulatory documents.
The KCC Transportation Safety Education Seminars are suspended indefinitely to maintain social distancing and help prevent the spread of the COVID-19 virus.
View all Transportation (Motor Carrier) Emergency Orders and Declarations related to COVID-19 here.
Keep Americans Connected - More than 700 broadband and telephone service providers have pledged to suspend disconnections and waive late fees thru June 30 to help those affected by COVID-19. Click here to see a list of participating companies.
On May 19, the KCC voted to contact the FCC and ask that telecommunication companies provide customers with reasonable payment plans to maintain service after the Keep Americans Connected pledge expires on June 30. View the order here.
The KCC has extended the deadlines for the Lifeline program's recertification and reverfication rules until June 30. This will allow recently unemployed individuals to apply for the program. The order is based on FCC's deadline extension.
The FCC has launched a webpage to alert consumers about COVID-19 scam phone calls and texts.